Privacy Policy

1. Who we are

Telnergy Limited ("Telnergy", "we", "us", "our") is a commercial energy consultancy registered in England and Wales (Company No. 04523687). Our registered address is in Christchurch, Dorset.

We are the data controller for personal information collected through this website and in the course of our business activities.

2. What personal data we collect

We may collect the following categories of personal data:

• Contact information: name, email address, telephone number, company name, and postal address
• Energy account data: meter point reference numbers (MPRN/MPAN), current supplier details, and contract information you share with us
• Usage data: how you interact with our website (via analytics, where you have consented)
• Communications: records of emails, calls, and other correspondence with us

3. How we use your personal data

We use your personal data to:

• Provide our energy consultancy services, including market comparison and contract management
• Communicate with you about your energy account and our services
• Comply with our legal obligations (including regulatory requirements as an energy broker)
• Improve our website and services (analytics, with your consent)
• Contact you about contract renewals where we have an existing relationship

4. Legal basis for processing

We process your personal data on the following legal bases:

• Contract performance: to provide the services you have requested
• Legitimate interests: to manage our business relationship and improve our services
• Legal obligation: to comply with applicable laws and regulations
• Consent: for analytics cookies and any marketing communications (where separately obtained)

5. Who we share your data with

We may share your personal data with:

• Energy suppliers: to obtain quotations and process contract applications on your behalf
• Industry bodies: as required for broker registration and regulatory compliance
• IT service providers: who host and maintain our systems (subject to appropriate data processing agreements)

We do not sell your personal data. We do not share it for third-party marketing purposes.

6. How long we keep your data

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or regulatory requirements. Typically this is 6 years from the end of our business relationship, in line with standard UK commercial practice.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (subject to legal obligations)
• Object to processing based on legitimate interests
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

8. Cookies

We use essential cookies to make this website work. We also use optional analytics cookies (Google Analytics 4) where you have given your consent. You can manage your cookie preferences at any time using the banner on this site. See our Cookie Policy for full details.

9. Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Telnergy Limited
Email: info@telnergy.uk
Phone: 01202 028 888